Tech Support

Free WiFi and Home Internet

Our internet service provider, Optimum Lightpath (Altice), has opened their public WiFi hotspots to all for free to use for remote/distance learning during this extended closure. If you need access to WiFi, you can use the following wireless network/SSID available throughout Hackensack:

OPTIMUMWIFI

Note: You may see OptimumWifi-Passpoint or OptimumWifi-Emergency on the list of networks, but the devices will not be able to connect to them.

Altice is also offering its Advantage 30 Mbps broadband solution for free for 60 days to any new customer household. Starting Monday, March 16, 2020, eligible households interested in this solution can call:

  • 866-200-9522 to enroll

Requesting Support

Helpdesk
(201) 646-6820

Helpdesk Hours
Monday-Friday 8am-1pm*

In-Person Support
By appointment only. Please complete a support request first using the form to the left or any of the methods listed above.

Monday-Thursday (9am-12pm or 12-3pm)

*Support Requests received after 1pm may be addressed the following business day.

Tutorials

Guía para padres de Google Classroom 2020.pptx
Connecting to WIFI
K-4 Chromebook Guide

Please check back often as we will be adding tutorials frequently. Additional tutorials are available in our Digital Learning Center.